How do I contact ToneSpace support?
Email the team at contact@thesidneyspace.com or use the message form on this page. We usually reply within 1 to 2 business days.
Support
Help with your ToneSpace room checks.
Find quick answers about microphone access, results, and privacy below, or send the team a message and we will get back to you.
Typical reply time: 1–2 business days
Common questions
Answers before you write in.
Most support requests are about microphone permissions or reading a room score. These cover the quickest fixes. Still stuck? The message form is right below.
It says microphone access is blocked. How do I enable it on iPhone or iPad?
Open the iOS Settings app, scroll to ToneSpace, tap it, and turn on Microphone. Then reopen ToneSpace and start the room check again. You can turn the permission back off in the same place at any time.
ToneSpace cannot hear my microphone. What should I check?
Make sure no other app is using the microphone, confirm the correct input device is selected, move closer to the mic, and start the room check again. If the app never showed a permission prompt, check that microphone access is enabled in your device settings.
Does ToneSpace record or upload my audio?
No account is required to run a room check, and the analysis happens on your device to produce scores. Saved voice samples are an optional setting you control and can turn off. See the privacy notice for full detail.
How do I delete my data?
Room-check history and samples are stored locally on your device, so you can clear them from Settings or by clearing the app data. To remove a support message you already sent us, email contact@thesidneyspace.com and we will help.
Is ToneSpace free to use?
Yes. The guided room check is free. A current device with a working microphone is all you need to test noise, echo, voice clarity, and recording level.
Contact us
Send us a message.
Tell us what is happening and the team will reach out with next steps. Sharing your device and what you expected helps us help you faster.
We read every message and reply personally.
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